• About Lovehoney

    Lovehoney are the sexual happiness people - we are the largest online retailer of sex toys in the UK and have expanded to North America to be the global leader in sexual happiness. We sell a wide selection of toys, lingerie, essentials, lubes, erotic books and sexy gifts worldwide.

    We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone. You can shop in complete confidence at Lovehoney with the reassurance that you'll receive the highest level of customer care for complete satisfaction.

    Discreet and Fast Delivery

    discreet packaging at Lovehoney> src=Everything you order from Lovehoney will arrive in boring brown packaging and with our fast delivery options, we'll ensure that you get what you want quickly. Choose from a variety of delivery options for complete control over when your order arrives.

    365 Day Return Policy

    We're not happy, if you're not happy. If you're not happy with your purchase from Lovehoney, we have a 100 day extended return policy which means that you are entitled to a refund or replacement for up to 365 days from the date of your purchase.

    Award-Winning Customer Care and Service

    eCommerce Excellence Awards Customer Service Award Winner Lovehoney At Lovehoney we pride ourselves on our outstanding level of customer care and support. We offer exceptional customer support and have been awarded the Best Customer Service Award for online retailers at the eCommerce Awards for Excellence. Lovehoney has also been rated outstanding in more than 50,000 customer reviews on independent review site Shopzilla.

    You can talk to our Customer Care team by telephone, live chat or via email - whichever option is easiest for you. You can telephone or live chat with real people at Lovehoney between 9am – 4pm CST Monday to Friday and 9am – 12pm CST Saturday. We also promise to respond to all emails by the end of the next working day, but we always try and be much quicker!

    Safe and Secure Online Shopping

    Your safety and security when shopping with Lovehoney is of the upmost importance to us. Our secure server system encrypts all personal information before it is sent over the internet. Your name, address, payment details and all other personal information you give Lovehoney is safe and secure.

    When you receive your credit or debit card statement, it will be totally discreet and show a charge to Discreet card statements