• What are the shipping costs and options?

    We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney.com uses Super Saver and Fed Ex courier services.

    Orders placed before 10am CST Monday to Friday are shipped the same day. Orders placed before 4pm CST Monday to Friday are shipped the next day. Orders placed before 9am CST on Saturday are despatched on Saturday.

    What does a Lovehoney package look like?

    Tracked Shipping

    Packages shipped via FedEx are automatically available for detailed tracking. If you choose this service, you will be sent an email once your package has been shipped containing the tracking number and link needed to track the location of your order as it is sent to you.

    Returns & Refunds

    At Lovehoney, we're not happy unless you are, which is why we offer a 100 day return policy, for any reason, even if the product has been opened. Learn more about our Return policy on our Returns & Refunds page.

    Lovehoney.com delivery costs and options: United States

    Service Delivered Cost Free if you spend
    Airsure Tracked Mail 4 - 5 Working days $9.95 $40.00
    FedEx Express US & Canada Shipping 2 - 3 Working days $24.95

    When you check out, you will be able to choose which shipping service you would like. The checkout will explain the options.

    Sometimes, depending on your location and what you are buying, there will not be a choice of delivery option. For example, Super Saver cannot deliver large items.

    The checkout will always clearly explain which options are available to you.

    Where Lovehoney.com ships to

    Shopping from outside the US? Lovehoney.com delivers to the following countries:

    1. Australia

      Austria

      Belgium

      Bulgaria

      Brazil

      Canada

      Croatia

      Cyprus

      Czech Republic

      Denmark (Faroe Islands)

      Estonia

      Falkland Islands

      Finland

      France (Corsica, Monaco)

      Germany

      Gibraltar

      Greece

      Hong Kong

      Hungary

      Iceland

    2. Ireland

      Israel

      Italy

      Japan

      Latvia

      Liechtenstein

    3. Lithuania
    4. Luxembourg

      Macedonia

      Malaysia

      Malta

      Monaco

    5. Netherlands

      New Zealand

      Norway

      Poland

      Portugal (Azores, Madeira)

      Singapore

      South Africa

      Slovakia

      Slovenia

      Spain

      Sweden

      Switzerland

      United Kingdom

      United States

    Orders placed for countries not listed will be cancelled and payment refunded.

    Looking for international shipping costs? Use our Country Selector

    What if you're out when your order arrives?

    If you're out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order.

    If your parcel is taken to the nearest FedEx courier depot, you can collect it or arrange for it to be redelivered.

    What if your order doesn't arrive when you expect?

    If your parcel is more than 5 working days overdue, please contact us.