• What are the shipping costs and options?

    We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney.com uses Super Saver and Fed Ex courier services.

    Orders placed before 10am CST Monday to Friday are shipped the same day. Orders placed before 4pm CST Monday to Friday are shipped the next day. Orders placed before 9am CST on Saturday are despatched on Saturday.

    What does a Lovehoney package look like?

    Tracked Shipping

    Packages shipped via FedEx are automatically available for detailed tracking. If you choose this service, you will be sent an email once your package has been shipped containing the tracking number and link needed to track the location of your order as it is sent to you.

    Returns & Refunds

    At Lovehoney, we're not happy unless you are, which is why we offer a 1 year return policy, for any reason, even if the product has been opened. Learn more about our Return policy on our Returns & Refunds page.

    Lovehoney.com delivery costs and options: United States

    Service Delivered Cost Free if you spend
    USPS Tracked - too late for Christmas 9 - 11 Working days $7.95 $39.99
    FedEx Express US & Canada Shipping 1 - 2 Working days $24.95

    All items are in stock for same day shipping. You'll be told when you order when your package will be sent.

    We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.

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    What does a Lovehoney delivery box look like?

    When you check out, you will be able to choose which shipping service you would like. The checkout will explain the options.

    Sometimes, depending on your location and what you are buying, there will not be a choice of delivery option. For example, Super Saver cannot deliver large items.

    The checkout will always clearly explain which options are available to you.

    Where Lovehoney.com ships to

    Shopping from outside the US? Lovehoney.com delivers to the following countries:

    1. Australia

      Austria

      Belgium

      Bulgaria

      Brazil

      Canada

      Croatia

      Cyprus

      Czech Republic

      Denmark (Faroe Islands)

      Estonia

      Falkland Islands

      Finland

      France (Corsica, Monaco)

      Germany

      Gibraltar

      Greece

      Hong Kong

      Hungary

      Iceland

    2. Ireland

      Israel

      Italy

      Japan

      Latvia

      Liechtenstein

      Luxembourg

      Macedonia

      Malaysia

      Malta

      Monaco

      Netherlands

      New Zealand

      Norway

      Poland

      Portugal (Azores, Madeira)

      Singapore

      South Africa

      Slovakia

      Slovenia

    3. Spain

      Sweden

      Switzerland

      United Kingdom

      United States

    Orders placed for countries not listed will be canceled and payment refunded.

    We deliver to the countries listed on this page.

    If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

    You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

    You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

    Looking for international shipping costs? Use our Country Selector

    What if you're out when your order arrives?

    If you're out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order

    If your parcel is taken to the nearest FedEx courier depot, you can collect it or arrange for it to be redelivered.

    What if your order doesn't arrive when you expect?

    If your parcel is more than 5 working days overdue, please contact us.