What are the shipping costs and options?
We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney.com uses Super Saver and Fed Ex courier services.
Orders placed before 10am CST Monday to Friday are shipped the same day. Orders placed before 4pm CST Monday to Friday are shipped the next day. Orders placed before 9am CST on Saturday are despatched on Saturday.
Packages shipped via FedEx are automatically available for detailed tracking. If you choose this service, you will be sent an email once your package has been shipped containing the tracking number and link needed to track the location of your order as it is sent to you.
Returns & Refunds
At Lovehoney, we're not happy unless you are, which is why we offer a 100 day return policy, for any reason, even if the product has been opened. Learn more about our Return policy on our Returns & Refunds page.
Lovehoney.com delivery costs and options: United States
Service Delivered Cost Free if you spend Airsure Tracked Mail 4 - 5 Working days $9.95 $40.00 FedEx Express US & Canada Shipping 2 - 3 Working days $24.95
When you check out, you will be able to choose which shipping service you would like. The checkout will explain the options.
Sometimes, depending on your location and what you are buying, there will not be a choice of delivery option. For example, Super Saver cannot deliver large items.
The checkout will always clearly explain which options are available to you.
Where Lovehoney.com ships to
Shopping from outside the US? Lovehoney.com delivers to the following countries:
Denmark (Faroe Islands)
France (Corsica, Monaco)
Portugal (Azores, Madeira)
Orders placed for countries not listed will be cancelled and payment refunded.
Looking for international shipping costs? Use our Country Selector
What if you're out when your order arrives?
If you're out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order.
If your parcel is taken to the nearest FedEx courier depot, you can collect it or arrange for it to be redelivered.
What if your order doesn't arrive when you expect?
If your parcel is more than 5 working days overdue, please contact us.