We want you to be totally confident about every order you place, so we have a 1 year no-questions asked return policy to put your mind at ease.
What is your returns policy?
You can return any item, for any reason, for 365 days after you placed the order completely free of charge.
It doesn't matter if you don't like the size, shape or color of your new toy or lingerie when it arrives, or whether you just didn't enjoy the product like you thought you would.
At Lovehoney.com, if you're not happy, we're not happy. It really is that simple!
How to return an item
Returning a product is easy.
Then it’s over to us. Your return will be processed and your refund or replacement will be arranged. Most returned packages get processed within 14 days of us receiving your returned product, but always within 30 days.
Returning items from outside the USA?
For customers outside of the USA we do ask that you pay for returns shipping, but if your product was faulty, we'll reimburse your shipping costs along with your refund, or when we send you a replacement item.
Our returns policy and your rights
At Lovehoney.com, we go further. You can return your order within 365 days for a replacement, exchange or full refund. Your money will be refunded within 7 working days of us processing your return. This returns policy does not affect your statutory rights.
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.