• Returns Policy

    We want you to be totally confident about every order you place, so we have a 1 year no-questions asked return policy to put your mind at ease.

    What is your returns policy?

    You can return any item, for any reason, for 365 days after you placed the order completely free of charge.

    It doesn't matter if you don't like the size, shape or color of your new toy or lingerie when it arrives, or whether you just didn't enjoy the product like you thought you would.

    At Lovehoney.com, if you're not happy, we're not happy. It really is that simple!

    How to return an item

    Returning a product is easy.

    1. 1. Fill in a returns form online
      After you submit your form, we will give you a link to print a pre-paid returns label.

    2. 2. Package your return securely
      Include as much of the original packaging as possible. Remember to clean anything that needs it.

    3. 3. Send the item to us
      You do not need to return your item by certified mail, but please obtain a tracking number from your Postal Service.

    Then it’s over to us. Your return will be processed and your refund or replacement will be arranged. Most returned packages get processed within 14 days of us receiving your returned product, but always within 30 days.

    Returning items from outside the USA?

    For customers outside of the USA we do ask that you pay for returns shipping, but if your product was faulty, we'll reimburse your shipping costs along with your refund, or when we send you a replacement item.

    Our returns policy and your rights

    At Lovehoney.com, we go further. You can return your order within 365 days for a replacement, exchange or full refund. Your money will be refunded within 7 working days of us processing your return. This returns policy does not affect your statutory rights.

    Returning Special Offer items?

    Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.