1. How to use your Lovehoney.com account

    How do I create an account?

    Enter your email address on the Your Account page and click the "Create a new account" button. You need to be 16 years old or over to create an account.

    You will immediately be sent an email from customercare@lovehoney.com

    Click the link in the email and follow the instructions.

    It takes less than 60 seconds to create an account. We never share your details with any other companies.

    What if I don't receive the email?

    First, double-check that you have entered your email address correctly.

    Then check your spam filter and - sometimes emails from Lovehoney can end up there rather than in your in-box.

    I've forgotten my password. Help!

    Click here to go the password reminder page and enter the email address that you used to create your account.

    You will be sent an email with instructions on how to create a new password.

    I've forgotten my email address. Help!

    If you can’t remember your email address, please send us a message using our feedback form.

    Can I change my screen name?

    You can't change your screen name, but we can change it for you. Please send us a message using our feedback form - tell us your email address, your current screen name and the new screen name that you would like.

    What does "Remember me on this computer" do?

    To save you the hassle of typing in your email address every time, you can click the box on the log-in screen and the site will remember who you are.

    This will keep you logged in so that you can post messages in the forum, or quickly order your favorite products.

    If you want to change your address or any of your profile details, you will be prompted to re-enter your password as well.

    If you are using a shared computer, we do not recommend using this feature.