• Contact Us

    Customer care around the clock

    Got a problem? We're here to help!

    Please click here to see the complete range of Help options.

    You can see our Delivery Options here and read our Returns Policy here.

    You can send us a message using our feedback form. We aim to reply to feedback messages by the end of each working day, but normally we're a lot quicker! 

    1. Live Chat

      Click to chat
      Live chat is offline

      Live chat with Lovehoney customer care - we'll help straight away!

      Live chat is available during opening hours, unless we're really busy.

      Opening Hours

      Monday to Sunday: 24 hours

    2. Telephone

      Freephone (landline only)





      +44 1225 461127

      Calls may be recorded for training purposes.

    Help Topics

    Send us a message
    1. Where applicable. Look for this number in your order confirmation e-mail. For example: 281752
    2. We need to ask you a question to prove you're a human because evil spam computers keep abusing our form!

    3. Type your answer in the box.