1. Contact Us


    Lovehoney's Customer Service team is currently experiencing a high volume of calls.

    We're trying really hard to answer everyone's queries as quickly as possible but please bare with us if it takes a little longer than usual.

    For queries about the status of your order, please see our shipping page for the latest shipping information.

    Click below to get answers to the most common questions, or click here to see the complete range of Help options.

    Thank you for your patience.

    1. Where's my order?
    2. Help - my toy is not working
    3. How to return an item
    4. Delivery Options - plain packaging guaranteed
    1. Instant help - chat now!

      Get instant help from a Lovehoney.com personal shopper now. We’re here for you 24 hours a day, 7 days a week.

    2. Telephone

      Calls may be recorded for training purposes.

    Help Topics

    1. Trade Enquiries

      Visit the Lovehoney Trade website for information on how to sell Lovehoney products.

    2. Press Enquiries

      Visit the Lovehoney Group website for our press office.

    3. Other Enquiries

      Visit the contacts page for all other business enquiries.