Your FAQS answered
We offer a number of shipping options which vary in cost depending on how quickly you want your order to arrive. Free shipping is available on orders over $60.
You'll always be able to choose a delivery option and see its cost before completing your order.
Please see our Shipping page for more detail.
The Lovehoney.com website only ships to addresses in the USA. All orders are shipped from our warehouse in Atlanta, GA.
For shipping to Canada, please visit Lovehoney.ca.
For shipping to the UK, please visit Lovehoney.co.uk
For shipping to Australia, please visit Lovehoney.com.au
For shipping to Europe, please visit Lovehoney.eu
For shipping to the Rest of the World, please visit Lovehoney.co.uk
Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.
See what our packaging looks on this page.
Courier services require Lovehoney to have a return address on all orders.
Lots! We have payment options to suit all online shoppers.
You can pay by debit or debit card - we accept Visa, MasterCard and American Express
You can also pay via Apple Pay, PayPal, Google Pay or Amazon Pay, or spread the costs of your payment via Klarna
Klarna is a payment service provider that takes end-to-end responsibility for your payment. Klarna allows you to spread the cost of your payment over 4 instalments.
We are legally required to charge state sales tax in some states.
We charge sales tax in locations where we have a legal obligation to do so.
Actual taxes charged are calculated based on products ordered and shipping destination.
The taxes that appear in your order during checkout are what you will be charged.
If your state is exempt you will not be charged tax.
In some states delivery charges are also subject to tax.
Please contact Lovehoney Customer Care immediately after placing your order if you wish to change or cancel it.
If your order has been shipped by the time you contact us, you are able to easily return the item to us for free.
Lovehoney will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.