Lovehoney Help

Use this page to find answers to any questions you have about Lovehoney's customer service.

Your FAQS answered

From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.
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Where's my order?
How to track your parcel online...
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How do I return an item?
It's quick, easy and free...
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What are the shipping options?
Sexual happiness shipped quickly and discreetly...
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Help! My toy's not working
Our top tips to get it going...
FAQs about shipping

We offer a number of shipping options which vary in cost depending on how quickly you want your order to arrive. Free shipping is available on orders over $60.

You'll always be able to choose a delivery option and see its cost before completing your order.

Please see our Shipping page for more detail.

The Lovehoney.com website only ships to addresses in the USA. All orders are shipped from our warehouse in Atlanta, GA.

For shipping to Canada, please visit Lovehoney.ca.

For shipping to the UK, please visit Lovehoney.co.uk

For shipping to Australia, please visit Lovehoney.com.au

For shipping to Europe, please visit Lovehoney.eu

For shipping to the Rest of the World, please visit Lovehoney.co.uk

Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

See what our packaging looks on this page.

Courier services require Lovehoney to have a return address on all orders.

If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.
Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is shipped.
FAQs about orders and payment

Lots! We have payment options to suit all online shoppers.

You can pay by debit or debit card - we accept Visa, MasterCard and American Express

You can also pay via PayPal or Amazon Pay, or spread the costs of your payment via Klarna

Read more about payment options

Klarna is a payment service provider that takes end-to-end responsibility for your payment. Klarna allows you to either defer payment for 30 days, or spread the cost of your payment over 4 instalments.

Find our more about paying with Klarna

We are legally required to charge state sales tax in some states.

We charge sales tax in locations where we have a legal obligation to do so.

Actual taxes charged are calculated based on products ordered and shipping destination.

The taxes that appear in your order during checkout are what you will be charged.

If your state is exempt you will not be charged tax.

In some states delivery charges are also subject to tax.

Please contact Lovehoney Customer Care immediately after placing your order if you wish to change or cancel it.

If your order has been shipped by the time you contact us, you are able to easily return the item to us for free.

How to return an item to Lovehoney

FAQs about privacy and security
Yes absolutely. You can read more about how we keep the Lovehoney website secure here.
It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.

Lovehoney will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.

You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.

Phone, Email or Live Chat

Can't find what you need on this page? Then please contact us and we will be more than happy to help. We aim to reply to all messages by the end of the same working day, but normally we're a lot quicker than that!

Get in touch Get in touch