FAQs about the Lovehoney loyalty program
We’ve been busy working behind the scenes thinking about ways to better reward our customers, and we’re almost there!
In order to make way for the new experiences that are coming, we’ve had to say goodbye to our old loyalty program - Lovehoney Rewards. This means you can no longer access benefits, or earn or redeem loyalty points.
But don’t fret, we’ll soon be launching the new Lovehoney VIP loyalty program, as well as special offers for our newer customers, alongside more tailored advice and support.
Plus, you can still receive a whole host of fantastic offers and exclusive discounts via Lovehoney emails in the meantime. Make sure you’re signed up so you don’t miss the latest deals and Lovehoney news!
You can find more information on the upcoming changes to our loyalty program below.
Yes, we plan to reward all of our loyal customers, in more ways than we currently do!
Customers who have placed fewer than 3 orders with us will be able to access offers to use on their next orders, as well as more tailored advice and support when they sign up to Lovehoney emails.
Customers who have placed 3 or more orders will be enrolled in our new VIP program. We are testing this at the moment, but expect it to include money-off codes to earn as you shop, as well as exclusive discounts, a VIP birthday treat and early access to new launches and sale events.
All customers will continue to qualify for free delivery on orders that meet the minimum spend threshold in their country. Minimum spend thresholds for delivery are clearly displayed on all of our websites.