1. Why Shop at Lovehoney?

    Our unique dedication to your satisfaction means that you can shop at Lovehoney.com with total confidence.

    Lovehoney Ltd - officially number 1 for Customer Service - as rated by customers!

    Lovehoney - officially number 1 for Customer Service - as rated by Customers!

    Thank you, thank you, thank you!

    Customers have rated Lovehoney number 1 for Customer Service in the Shopzilla Circle of Excellence Awards. And we won again in 2009!

    According to more than 25,000 customer surveys, Lovehoney Ltd consistently achieves outstanding ratings in the following areas: Ease of Site Use, On-Time Delivery, Overall Satisfaction, Customer Support, Product Met Expectations, Product Selection and Likely to Shop Again.

    No other sex toys retailer comes close!

    Rated Number 1 for Customer Service

    Lovehoney Ltd customers have rated us "outstanding" in more than 25,000 reviews.

    No other sex toy or lingerie retailer has a better rating from so many customers.

    We aim to answer e-mails within 2 hours between 9am and 4pm CST Monday to Friday.

    Call us on (800) 94 - HONEY

    Calls answered by a human between these times:

    Monday to Friday: 9am to 4pm CST

    Saturday: 9am to 12pm CST

    Returns and 1 year product guarantee

    Returning a product to Lovehoney is easy!

    You can return your purchase free for up to 30 days from the purchase date.

    You can also return faulty products for up to 365 days from the purchase date. We'll give give you a replacement product.

    Click here to read our full returns policy.

    Use this returns form to get our freepost returns address.

    100% Discreet Delivery & Packaging

    Your order will be sent to you in plain packaging.

    Choose Your Delivery Day

    Get your order when you want it! Our Choose Your Delivery Day feature lets you pick the day that you want your order to be delivered.

    Read more about our delivery options.

    Thousands of products in stock for shipping today

    Place your order before 10am CST time for same-day shipping Monday to Friday, excluding public holidays.

    Only in-stock items can be added to your shopping basket.

    Out of stock items are clearly marked.

    Discreet Statements and Secure Ordering

    Your credit card or bank statement will show a charge to .

    See how your card statement will look.

    Your personal details will kept private. We never share them with other companies.

    If you have any questions about shopping at Lovehoney, please contact us

    Happy shopping!