Returning an item

What is the reason for the return?

Is your item electrical? If the answer’s “Yes”, have you tried our toy tips? If you have and none of that has done the trick, please use the link below to contact our Customer Care team. We'll be happy to help.

Please note that we may not always require you to return your faulty item, so please do not send this back to us until you have spoken with one of our Customer Care team members.

If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 100 days of receiving it and we'll give you a full refund.

To make a claim under the 100 Day Money Back Promise fill in the returns form and choose '100 Day Money Back Promise’ as the reason for returning the item.

Please note that lingerie, lubes and better sex products are not covered. Read our full terms & conditions for more information.

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