Returns
policy

Returns policy

Returns are sent through DHL. You have 60 days from the date of purchase to return items to us.

Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.

If your item has been opened, please submit a return request through our enquiry form and let us know the details.

100 Day Money
Back Promise

100 Day Money Back Promise

If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 100 days of receiving it and we'll give you a full refund.

To make a claim under the 100 Day Money Back Promise, fill in the enquiry form and choose '100 Day Money Back Promise’ as the reason for returning the item.

The number of refunds you may receive under the 100 Day Money Back Promise is limited entirely at Lovehoney's discretion. Please note that lingerie, lubes and better sex products are not covered. Read our full 100 Day Money Back Promise terms & conditions for more information.

Returning Special
Offer items?

Returning-special-order-items

Still have questions about our Sex Toy Satisfaction Guarantee? Read our full 100 Day Money Back Promise terms & conditions for more information.