Free Shipping on orders over $60 + Free Returns
  1. Happiness Guaranteed - Free Returns and 1 Year Product Guarantee

    You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.

    It is easy to return a product to us - print a returns label and we pay the postage.

    When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.

    Create a Lovehoney account

    Our Sex Toy Happiness Promise

    Lovehoney account holders also qualify for our Sex Toy Happiness Promise. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.

    See full details below:

    Sex Toy Happiness Promise Terms and Conditions

    The Sex Toy Happiness Promise applies to all sex toys. Lingerie, lubricants, bondage items or gifts and games are excluded.

    To make a claim under the Sex Toy Happiness Promise you must:

    • have a Lovehoney account. You can create an account here.
    • complete a Returns form to let us know you are returning a product - choose "Sex Toy Happiness Guarantee Claim" as the reason for the return.
    • return the unwanted product within 30 days of receiving it.

    We will send you a replacement product of similar value free of charge. We will contact you to discuss which product will be most likely to make you happy!

    If you choose a lower priced item as a replacement, we are unable to refund the difference. We cannot send you a higher priced item with a payment for the difference.

    We can only replace your sex toy with another sex toy, not with other items such as lingerie.

    The number of replacement products you may receive under the Sex Toy Happiness Promise is limited entirely at Lovehoney's discretion.

    If you return a used product more than 30 days after purchase and it is not faulty, we will throw it away. You will not be entitled to a refund or replacement.

    How to return an item in the USA

    1. Free 365-day returns at Lovehoney
    2. Free 365-day returns at Lovehoney
    3. Free 365-day returns at Lovehoney
    4. Free 365-day returns at Lovehoney
    5. 1. Click here to fill in the returns form and print a freepost label.

    6. 2. Package your return securely. Include as much original packaging as possible.

    7. 3. Take it to the post office and ask for a certificate of posting.

    8. 4. Your return will be processed and a replacement or a refund will be issued.

    1. Free 365-day returns at Lovehoney
    2. Free 365-day returns at Lovehoney
    3. 1. Click here to fill in the returns form and print a freepost label.

    4. 2. Package your return securely. Include as much original packaging as possible.

    5. Free 365-day returns at Lovehoney
    6. Free 365-day returns at Lovehoney
    7. 3. Take it to the post office and ask for a certificate of posting.

    8. 4. Your return will be processed and a replacement or a refund will be issued.

    1. International returns

      Click on your continent flag for full details of how to return an item from outside the USA.

      1. Free 365-day returns at Lovehoney EU
      2. 365-day returns at Lovehoney
      3. Free 365-day returns at Lovehoney Australia
      4. Free 365-day returns at Lovehoney
      1. Free 365-day returns at Lovehoney EU
      2. 365-day returns at Lovehoney
      3. Free 365-day returns at Lovehoney Australia
      4. Free 365-day returns at Lovehoney
    1. Returning Special Offer items?

      Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.