1. SHIPPING UPDATE

    Hey folks. Lovehoney is still running, but due to current circumstances, your order may not be dispatched and delivered on the times shown below.

    At Lovehoney, we have followed all official medical advice and put in place a substantial number of precautionary measures to keep our warehouse staff safe. This includes:

    • Reducing the number of our people on a shift at any time;
    • Adhering to the 2 metres distancing rule at all times while staff are picking and packing your orders, and also staying 2 metres apart when taking breaks;
    • There's a break between shifts clocking off and clocking on while we clean down all the surfaces;

    The safety of our staff is of paramount importance and it's possible that the above measures may have an impact on when your order is dispatched and delivered.

    We ask for your patience and understanding if your order is later than you would expect.

    Thank you, and stay safe.

    The Lovehoney Team

    What are the shipping costs and options?

    Orders are shipped directly from our warehouse in Atlanta, GA, in plain brown boxes or envelopes.

    We do everything we can to make sure your order is delivered on time.

    For DHL and UPS services:
    Orders placed before 5pm EST Monday to Friday are shipped the same day.

    For Fed Ex services:
    Orders placed before 3pm EST Monday to Friday are shipped the same day.

    All orders are shipped Monday to Friday only, regardless of service. Orders placed on Saturday and Sunday will be shipped on the following Monday.

    Tracked Shipping

    All orders have tracked shipping. Your tracking code will be shown in your order despatch email.

    Lovehoney.com shipping costs and options: United States

    Service Delivered Cost Free if you spend
    DHL 3-7 Day Shipping 3 - 7 Working days $9.99 $60.00
    DHL 2-3 Day Shipping 2 - 3 Working days $19.99 $200.00
    FedEx 1 Day Shipping 1 Working day $29.99

    All items are in stock for same day shipping. You'll be told when you order when your package will be sent.

    When you check out, you will be able to choose which shipping option you would like. The checkout will explain the options.

    Sometimes, depending on your location and what you are buying, there will not be a choice of shipping option.

    The checkout will always clearly explain which options are available to you.

    What do Lovehoney parcels look like?

    We provide discreet shipping in boring brown boxes and envelopes so nobody knows what's inside.

    Read more about Lovehoney's discreet shipping

    Returns & Refunds

    We offer free returns up to 30 days after purchase and a 1 year product guarantee. Learn more about our Returns policy on our Returns & Refunds page.

    Where Lovehoney.com ships to

    Lovehoney.com currently ships to the USA only.

    However, customers in other countries can order through our UK website. Visit our UK shipping page to see delivery options for your country.

    What if you're out when your order arrives?

    If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order

    What if your order doesn't arrive when you expect?

    If your order is more than 5 working days overdue, please contact us.