1. Quick tips to get your toy working

    Toy not working? Try these quick tips to solve common problems - let's get this show back on the road!

    Try new batteries

    Try your toy with new batteries and it might spring into life. Always remove batteries when your toy is not in use. Some toys will drain batteries if you leave them in while not in use, so always take batteries out when you put your toy away.

    Have you put in enough of the right kind of batteries?

    Different toys take different numbers and different types of batteries. Double-check the instructions and read our guide to which batteries to use with sex toys.

    Have you put the batteries in the right way?

    If your toy doesn't work it could be because you've put the batteries in the wrong way round. Double-check the instructions and make sure you've put the batteries in the right way round.

    Check the battery compartment

    Some vibrators, especially bullets, are supplied with the batteries already inserted. These often have a small paper disc in the battery compartment that needs to be removed before you can turn the vibrator on. You can also double-check that the plastic sleeve that lines the battery compartment is in place. The plastic sleeve is needed to make the connection complete and the paper disk is there to stop the toy turning on while it's in transit.

    Are the batteries sealed in plastic?

    The batteries included with some toys are wrapped in a clear plastic seal. The batteries will not work while the seal is in place, so you'll need to carefully remove it.

    Is your toy rechargeable?

    Make sure you have charged your toy for the recommended time - some toys can take 24 hours to charge fully. Double-check the instructions - a rechargeable toy normally has a light that flashes during charging and a solid light to indicate that it is fully charged.

    Don't use rechargeable batteries

    It's best to use normal batteries rather than rechargeable ones. Rechargeable batteries can be slightly bigger and may cause issues when securing the battery compartment. We do not recommend the use of rechargeable batteries in any of our toys.

    Is the battery cap screwed on tightly?

    With many twist-base toys you need to ensure the base covering the batteries has been tightened as much as possible - sometimes an extra twist can make the toy work. Sometimes on older toys the springs can get compressed so they don't maintain contact well with the battery - a gentle tug on the spring can help reinvigorate the tension required to keep the battery contacts together.

    My toy smells funny!

    Most rubber, PVC or vinyl dildos tend to smell very strongly due to the nature of the materials and the manufacturing process. Unfortunately, there is no quick solution to removing this smell. However, it should gradually fade if washed regularly with warm water and Lovehoney Fresh Toy Cleaner.

    If all else fails, contact Customer Care

    If none of that has done the trick, we're very sorry! Please contact Customer Care and we'll be happy to send you a replacement toy.

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