Here When You Need Us: 24/7 Customer Care

At Lovehoney, we strive to offer the very best when it comes to both our selection of sex toys and lingerie and our customer service too. Our mantra has always been "We're not happy unless you're happy!"

For twelve years that has remained our main goal, and now with the launch of Lovehoney Australia, Lovehoney.de (Germany) and Lovehoney.fr (France, coming soon!), our customers are spread all over the world. International websites and worldwide access means we're serving even more customers too. With this growth comes responsibility and we often ask ourselves: how can we make our customer's experience even more outstanding?

This past November, we opened a second Customer Care office in sunny Brisbane, Australia. Increasing our staff as well as having new customer service agents working in a complementary time zone means we are available to help during everyone's waking hours, faster than ever before.

We've had 24 hour service during the week since November, but starting just last week Lovehoney extended our customer care availability to provide live help 24 hours a day all 7 days of the week! That's right - all day every day, even weekends, our advisors are ready to answer your calls, help you out via live chat, and reply to your emails.

We love having the opportunity to help you find your sexual happiness, whenever you need us. There's no such thing as a bad time to call. So don't be shy, let us know: How can we help you?