At Lovehoney, we strive to offer the very best when it comes to both our selection of sex toys and lingerie and our customer service too. Our mantra has always been "We're not happy unless you're happy!"
For twelve years that has remained our main goal, and now with the launch of Lovehoney Australia, Lovehoney.de (Germany) and Lovehoney.fr (France, coming soon!), our customers are spread all over the world. International websites and worldwide access means we're serving even more customers too. With this growth comes responsibility and we often ask ourselves: how can we make our customer's experience even more outstanding?
This past November, we opened a second Customer Care office in sunny Brisbane, Australia. Increasing our staff as well as having new customer service agents working in a complementary time zone means we are available to help during everyone's waking hours, faster than ever before.
We've had 24 hour service during the week since November, but starting just last week Lovehoney extended our customer care availability to provide live help 24 hours a day all 7 days of the week! That's right - all day every day, even weekends, our advisors are ready to answer your calls, help you out via live chat, and reply to your emails.
We love having the opportunity to help you find your sexual happiness, whenever you need us. There's no such thing as a bad time to call. So don't be shy, let us know: How can we help you?
With the amount of product reviews we've received this month, we can tell you've been keeping yourselves busy!
Each one of the hundreds of reviews you send us help Lovehoney customers make well-informed decisions while shopping. However, only one can be chosen as our 'Review of the Month' prize winner. Drum roll please…
Review of the Month
"The lollipop-esque shape of this plug makes it simple to insert, plus it's compatible with any kind of lubricant; I like using an oil-based one from Yes. I'd recommend warming up with a slimmer toy before trying to use this one, as metal toys often feel larger than their silicone counterparts due to the firmness and lack of squish - what measurements feel small in silicone might not feel quite as petite in metal!"
That was just a snippet of sleepycelia's review of the Julian Snelling Rosebud Light Aluminium Large Jewelled Butt Plug which won her a $150 Lovehoney voucher!
Not only did her review thoroughly describe every detail of the plug, but she made us giggle by describing how she earned the nickname 'Princess Sparklebutt'. Read the rest of sleepycelia's review here.
Read on discover the runner up reviews for this month…
Did you celebrate Astronomy Day this past weekend? Our Toy with me Tuesday image is inspired by the stars featuring the out-of-this-world Gläs Galileo Planetarium Glass Butt Plug. This gorgeous handblown glass butt plug is a real work of art - are you ready to explore?
Check out more creative photos of sex toys in this week's Toy with me Tuesday round up on Ness's blog, and follow the #ToyWithMeTuesday hashtag on twitter too.
Some people return, recycle or toss their vibrators as soon as they find a suitable mate. Others who are happily coupled come to Lovehoney to find a little something to spice things up and add some oomph to their partnered sex lives. Sex toys aren't just for the single!
We-Vibe, the creators of the world's best selling couples vibrator, know a thing or two about introducing toys into a relationship. After years of testing and improvements, all of We-Vibe's sex toys are better than ever.
Always improving on their classic products, they've taken the original shape and style of the We-Vibe, and added modern features like USB charging. We-Vibe II Plus offers all the great features you've come to love and an update for even more pleasure.
Curious? Here's your chance to win a We-Vibe II Plus of your very own! Use the Rafflecopter widget below with multiple ways to enter to win, plus we'll throw in an extra secret surprise for the winner to enjoy. Ends May 31st.
Every month, Lovehoney offers an enticing deal which includes an erotic book of the month with a sexy free gift.
We love Portia Da Costa's work so much that we're offering her most recent title, Entertaining Mr Stone, as May's Book of the Month.
Da Costa's books consistently receive 5 star reviews from discerning readers. We love her use of strong characters in sizzling, but relatable situations that always leaves us wanting more (get a taste below!)
The titillating tale of Entertaining Mr Stone paired with a free Lovehoney Powerful Pocket Vibrator is bound to get you hot and bothered.
Read an extract from Lovehoney's Erotic Book for the Month of May Entertaining Mr Stone below, and pick up your copy now with a sexy free gift just for you.
As soon as we laid eyes on these new DOMINIX Deluxe Adjustable Nipple Clamp Bars the crafty knitters at Lovehoney envisioned them for a bit of a less kinky use. We wrapped them in soft pink yarn and had a fun photoshoot to show you what we had in mind.
You can find more fun and creative pictures of sex toys, in Ness' Toy with me Tuesday round up on her blog, and via the the #ToyWithMeTuesday hashtag on twitter too.
Yes, it's true: Women can ejaculate too! Many women are capable of ejaculating when stimulated properly, and we're here to help you learn how to squirt by yourself, with a G-spot vibrator, or with a partner.
While getting close to squirting, many women worry that what they're feeling is the urge to urinate. Contrary to rumors, female ejaculate is not pee, although some porn stars may fake it in that way. In fact, the urethra is closed off during orgasm. Leave that stress behind and get ready to make it wet!
For most women, ejaculation goes hand and hand with intense arousal and precise G-spot stimulation, but that's not the entire story. We've broken down the process into simple steps that should have you or your partner gushing in no time.
Read on to learn the tricks to female ejaculation in five simple steps:
Launching in the UK in October last year, The Bettie Page Official Pleasure Products Collection made its first appearance (and sale) at the London Tattoo Convention, sponsoring the national 'Miss Pin Up UK' competition.
Since then, sales have been consistently strong, with positive feedback from Bettie Page fans and seasoned bondage enthusiasts alike, which has got us grinning from ear to ear!
As an official piece of Bettie Page merchandise, it's very important to us that we please the 'original' Bettie fans, as well as those who have only just discovered her, and the rest who are just looking for a luxurious product to add to their kinky bedroom play.
Amazingly, it seems we've already built up a global fan-base on our Twitter and Facebook accounts (thank you!) but we've noticed that the majority of our followers are in America.
So, with this information in mind, it made sense to launch the collection in the US… and that's what we've done. Read on to discover exactly what's in the range, and catch a preview of our television debut!
On April 21st 2002 Lovehoney shipped its very first order. Six days later the second order came in and Lovehoney has been growing and growing ever since!
Today on our 12th Birthday we are celebrating the success of hundreds of Lovehoney brand products and thousands of orders shipped every day around the world.
Just this year we launched down under in Australia and launched our very first non-English language site in Germany - Lovehoney.de. We're excited to share our vision of sexual happiness around the globe.
Since birthdays are all about presents, here's a selection of our awesome free gift offers. Treat yourself to a new vibratoror something sexy to wear and enjoy an extra special free gift on us!
Here's to another fantastic year for Lovehoney, and a happy year ahead for you too! Take advantage of these amazing free gift offers while they last…
What's your sign baby? Do you read your horoscope religiously or only in the waiting room?
This time it's a little bit different and like just about everything here at Lovehoney, these horoscopes have a sexy twist. I've invited Cosmic Courtesan, Yolanda Shoshana back to help us interpret our stars for the coming months.
Curious what's in store for your love life in 2014? Whether you're a true believer or just a looking for a horoscope-inspired birthday gift for a lover or friend we've got ideas for you.
We hope you enjoy these horoscopes with sexy suggestions to spice up your year ahead. Special thanks to Shoshi for her inspiration and insight.
Guest blog by Yolanda Shoshana